Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you visit our website, and information from third-party sources.

1.1. Personal Information You Provide

We may collect personal information that you provide to us when you:

• Complete forms on our website (such as contact forms, newsletter subscriptions, or tour bookings)
• Communicate with us via email, phone, or other methods
• Register for events, tours, or workshops
• Purchase services from us
• Provide feedback or respond to surveys

This information may include:

• Contact information (such as name, email address, mailing address, and phone number)
• Demographic information (such as age, gender, and location)
• Payment information (such as credit card details for tour bookings)
• Personal preferences (such as architectural interests or tour preferences)
• Any other information you choose to provide

1.2. Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Links clicked
• Date and time of visits
• Other diagnostic data

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can control cookies through your browser settings and our cookie consent tool. For more information, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your bookings, orders, and requests
• Communicate with you about tours, services, offers, promotions, and events
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to your comments, questions, and requests
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, property, and safety of Heritage Archways, our users, and others
• Comply with legal obligations

3. How We Share Your Information

We may share your personal information in the following situations:

3.1. Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, or sale of company assets, your information may be transferred as part of that transaction.

3.3. Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

3.4. Protection of Rights

We may disclose your information to enforce our policies, establish or exercise our legal rights, or defend against legal claims.

3.5. With Your Consent

We may share your information with your consent or at your direction, such as when you choose to share information with social media platforms.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security measures are perfect or impenetrable. We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing of your personal information
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.

8. Third-Party Websites

Our website may contain links to third-party websites and services. We have no control over these third parties and are not responsible for the content or privacy practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.